Privacy Statement

Last updated: 29 May 2026

Loomia helps families carry life together. That means trust matters. We want to be clear about what we collect, why we collect it, and how we use it.

This policy covers the Loomia website at loomia.ai and the early signup, contact, and update workflows connected to it.

What We Collect

When you use the Loomia website or sign up for updates, we may collect:

- your name, if you choose to provide it
- your email address
- any message or context you choose to send us
- basic technical information needed to run and protect the website, such as browser, device, IP address, and request logs
- your communication preferences, such as whether you want product updates, company updates, pilot information, or similar messages

We do not ask for sensitive family information through the public website.

How We Use It

We use this information to:

- respond to you
- send updates you asked for
- understand who is interested in Loomia
- manage early customer, partner, investor, and pilot relationships
- improve our website and communications
- protect Loomia systems from abuse or misuse
- comply with legal obligations

We do not sell your personal information.

Tools We Use

The Loomia website is hosted on Framer.

We use Twenty as our relationship management system. This helps us keep track of people and organizations we are speaking with, such as families, partners, investors, advisors, and early supporters.

We use Loops.so to send email updates and manage email preferences. If you unsubscribe or opt out, Loops helps us respect that choice.

We may also use operational tools for hosting, security, internal notes, and workflow automation. When we use service providers, we only give them the information they need to provide their service to Loomia.

Email And Consent

If you sign up for updates, we will use your email address to send relevant Loomia messages. We try to keep those messages useful and infrequent.

You can unsubscribe from marketing or update emails at any time using the link in the email. We will not intentionally resubscribe you after you opt out.

We may still send service, administrative, or legal messages where necessary.

Sharing

We may share limited personal information with service providers who help us run Loomia, such as website hosting, email delivery, CRM, infrastructure, analytics, security, and professional advice.

We may also share information if required by law, to protect rights and safety, or as part of a company transaction such as a merger, acquisition, financing, or sale of assets.

We do not sell personal information.

Storage And Security

We take reasonable steps to keep personal information secure and limit access to people and services that need it.

No online system is perfectly secure, but we treat personal information with care and do not collect more than we need for the purpose at hand.

International Processing

Loomia is based in Aotearoa New Zealand. Some of the services we use may process information in other countries. Where that happens, we rely on our providers' security, privacy, and data protection commitments.

Retention

We keep personal information only for as long as we need it for the purposes described above, including communication, relationship management, legal, security, and operational needs.

If you unsubscribe from emails, we may keep a limited record of that preference so we do not contact you again by mistake.

Your Choices

You can ask us to:

- access the personal information we hold about you
- correct personal information that is wrong or out of date
- delete personal information where we no longer need it
- stop sending marketing or update emails

To make a request, contact us at legal@loomia.ai.